Patient Experience

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About Our Service

At The Coombe, patients are at the heart of everything we do. Every moment of care is guided by empathy, dignity, and respect—core values that shape how we deliver support to every woman, baby, and family. Whether you’re here for routine maternity care or a complex medical journey, you can expect compassionate, expert-led care tailored to your needs. Our commitment to patient experience is more than just policy - it’s culture.

— HIQA Inspection Report.

“The level of kindness, care and dignity experienced by women using the service was second to none and rarely encountered in healthcare.”

Your Rights, Your Voice

At The Coombe, every patient has the right to:

  • Be treated with respect, dignity, and compassion.

  • Make informed decisions about their care.

  • Receive clear, accessible information about treatments and options.

  • Share feedback safely and without judgment.

Patient Feedback

We actively encourage and learn from patient feedback to help us grow. In 2023, over 90% of responses to our patient experience survey were positive, reflecting our commitment to meaningful, person-centred care.

Where People Are At The Heart
Of Everything We Do


Our Values in Action

Empathy for All

We act with kindness and compassion in every interaction, making space for emotion, vulnerability, and care.

"We listen without judgment and speak with honesty and humility."

Dignity & Respect

We provide care that honours each person’s background, beliefs, and choices - ensuring equity and inclusion at every level.

"We act with courage, integrity, and transparency."

People at the Heart of Everything We Do

From patients and families to staff and partners, we place people at the centre of decision-making.

"We act for patients and families, not systems."

Excellence Through Teamwork

We collaborate across specialties and disciplines, always striving to improve outcomes, processes, and experiences.

“We bring unique skills and knowledge…when they are combined, we are at our best.”

Help Us Do Better

Your feedback matters. If you have a compliment, suggestion, or concern, we want to hear from you. Our Patient Advocacy Service and Care Experience Office are here to support you throughout your time with us.

Departments & Services

Help & Support

  • Appointments:
    All appointments can be directed through Hospital reception: 01 408 5200, 24 hours a day

  • Health Insurance:
    We operate a direct payment scheme with VHI, Laya Healthcare, Irish Life Health, Garda Medical Aid, ESB, Medical Provident Fund, and Prison Officers Medical Aid. If you are covered by any of these insurers, the relevant insurance forms are signed electronically on your admission to hospital.

    Fees:
    For more information on Fees - visit our Hospital Charges page

  • The Resource Page:
    Browse our collection of patient resources, brochures, and information leaflets—all in one place. Downloadable and easy to access, these documents cover everything from appointments and procedures to maternity, newborn care, and more.

    Resource Page

Contact Us

Tel: 01 408 5200

Find Us

The Coombe Hospital

Switchboard:


Location:

Cork St, Dublin, D08 XW7X